Human to Human Customer Service

We know that technology is here to stay and is constantly evolving. The outreach potential for businesses on social platforms is essentially limitless. Online automated services like direct marketing calls, filing for claims, and even establishing new policies are all available.  And that is a huge win for businesses because production rates increase dramatically. But…

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Details Differentiate

To prepare for a meeting with a client or an interview for that perfect next job, we spend a lot of time and resources on first impressions, interview prep, and even the outfit we choose to wear. But we don’t pay attention to much after that. However, what follows after first impressions, interviews, or outfit…

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Holiday Party Strategies During a Pandemic

The holiday season is swiftly approaching. Much like the rest of this unprecedented year, this year’s typical seasonal holiday parties will have to be different. Canceling Holiday celebrations would be very disappointing, particularly when you picture how isolating this year has already been for many people. But, keeping work parties safe should be a priority….

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What Might Property and Casualty Insurance Look Like Post Covid-19?

As we look toward the future with Covid-19 we cannot say for certain what life will look like, but we can say that our lives will not look the same. There are no markets or businesses that have remained untouched by the virus, including insurance. It is no surprise that during difficult times, new paths…

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Tips for Telecommuting

This year has definitely seen telecommuting become the new normal for many jobs; in fact, Flexjobs stated: “A whopping 74% of respondents in an annual survey believe that flexible working has become the ‘new normal.’”  Who would have guessed a few months ago that most of us would be working full time from home? Some…

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A Great Career Choice for Millennials: Property & Casualty Insurance

In a recent conversation with my daughter-in-law, she made some interesting comments regarding the Insurance Industry.  “When I heard that my brother was going into the Property and Casualty insurance arena for his new career, I thought he would hate it. As a millennial, I thought there couldn’t be a less exciting industry to focus…

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